1. Introduction
Welcome to Kalcha Pulse ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our business capability assessment platform, in alignment with the Kenya Data Protection Act, 2019 and international data privacy benchmarks.
2. Information We Collect
To deliver accurate diagnostic benchmark reports, we collect specific information when you complete our assessment:
- Business Details: Business name, operational sector, and maturity metrics.
- Contact Information: Email address and WhatsApp/phone numbers provided for result delivery and follow-ups.
- Diagnostic Data: Quantitative scores across operational pillars (Reach, Trust, Operate, Grow).
- Technical Data: Standard server logs, session identifiers, and CSRF security tokens utilized strictly to prevent fraudulent submissions and secure your session.
3. Purpose of Data Processing
We process your data strictly for legitimate operational purposes:
- Generating customized business capability diagnostic reports.
- Enforcing our 30-day assessment cooldown policy to preserve historical benchmarking integrity.
- Communicating strategic insights or requested follow-up advisory services regarding Kalcha solutions.
4. Data Security & Protection
We implement robust technical and organizational security measures—including encrypted HTTPS transport layers, secure session cookies, and cryptographic CSRF verification tokens—to protect your information against unauthorized access, loss, or alteration.
5. Your Rights as a Data Subject
In accordance with applicable laws, you maintain the right to:
- Request access to the personal diagnostic data we hold concerning your submissions.
- Request the correction of inaccurate or incomplete records.
- Request the deletion or anonymization of your data.
6. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, you can reach out directly via our primary domain or communication channels.
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